Suspend or cancel a canteen enrolment

Both actions are reserved for school managers (admin, headteacher, accountant). There is no suspend or cancel function in the parent portal — parents cannot see or trigger these actions.

Suspending an enrolment

1. Menu Canteen → Enrolments.
2. Find the pupil’s active enrolment and click Suspend.
3. A dialog opens asking for a reason (required, free text) — there are no start or end dates to enter.
4. Confirm.

The enrolment moves to Suspended status. There is no automatic logic to exclude suspended days from billing, and no cut-off time associated with this action.

Cancelling an enrolment

1. Menu Canteen → Enrolments.
2. Find the pupil’s enrolment and click Cancel.
3. A dialog opens asking for a reason (required, free text) — there is no end date to enter.
4. Confirm.

The enrolment moves to Cancelled status.

Good to know

• There is no Settings → Canteen → Refund policy page: suspension/refund rules are not configurable in the application today.
• There is no dedicated screen for the history of suspensions and cancellations in the interface. These actions are tracked in the school’s internal audit log.