Troubleshooting
Resolve common login, payment and access issues.
5 articlesLogin issues
What to do if you are unable to log in to Schoolysoft: forgotten password, blocked account, lost MFA.
Parent cannot see their child
What to do when a logged-in parent cannot see their child's information in their portal.
Billing and payment issues
What to do in the event of a payment problem, incorrect invoice or Stripe / Flutterwave error.
General frequently asked questions
Answers to the most common questions about using Schoolysoft.
'Service temporarily unavailable' overlay
What to do when the unavailability overlay is displayed and how Schoolysoft recovers automatically.