General frequently asked questions

How do I change my interface language?

Use the language switcher in the top bar (globe icon): choose French, English or Spanish. It is not a setting under an account menu — the switcher is available directly from any page.

How do I manage my notification preferences?

My notifications -> Preferences: enable or disable notifications by event type (new message, published report, invoice issued, etc.).

Can I use Schoolysoft on my phone?

Yes. The application is accessible from any mobile browser (Chrome, Safari, Firefox). A native mobile app is planned for Phase 2.

How do I export my personal data (GDPR)?

School administrator: a direct ZIP archive download containing the school’s data (pupils, parents, enrolments, invoices, etc.), limited to 5 exports per month. Encrypted data (Article 9 health data, MFA secrets, bank details) is excluded or replaced with a “redacted” marker.
Parent: Export my personal data page -> direct ZIP archive download containing your profile, your children, your invoices and your action history.

In both cases the file downloads immediately — Schoolysoft does not send a download link by e-mail.

How do I delete my account?

Contact your school administrator. Deleting a parent or teacher account does not delete the data associated with pupils (grades, reports, etc.).

The site is slow or unavailable

Check your internet connection.
Refresh the page (Ctrl+R / Cmd+R).
Check status.schoolysoft.com to see the server status.

I have found a bug or anomaly

Report it to your school administrator or send an e-mail to support@schoolysoft.com with:

A description of the problem.
The steps to reproduce it.
A screenshot if possible.

How do I contact Schoolysoft support?

E-mail: support@schoolysoft.com. Requests are handled within 24–48 working hours.